Returns & Exchange Policy
Not satisfied with our product? We promise a full refund for the item.
- When you return your order, the value of the reward points used will credit to your Galante credits and you can use it in your future orders. However, you cannot encash your reward points.
- When you partially return your order, we refund the value of the reward points for the particular item and add them to your Galante credits, which you can use in your future orders. However, you cannot encash your reward points.
- If you have any problems with your order, especially in terms of fit, size, or colour, or if you come across any defects, we’ll be happy to exchange the order. Please return the unused item with tags within 15 days of receipt.
- You can initiate the returns by logging into your Galante Account.
Raising the return request
- Log into your account.
- Go to My orders
- Click on ‘Return’ against the item you wish to return.
- Specify the account in which you would like the refund amount to be credited.
- Fill in the details and raise a return request by clicking on submit button.
- You will receive a confirmation for the return initiated.
- Reverse pick-up will be done from our side where ever feasible. In extreme circumstances, you may be asked to send the products through a reliable courier if a reverse pickup facility is not available in your area.
- If you are a Guest and want to make a return, follow the steps below to place a return request.
- Verify using the OTP generated on the contact number/email id used while placing the order.
- Create a password and log in to worldofgalante.com using the phone no./email id used to make the purchase.
- Click on ‘Return’ against the item you wish to return under My Accounts>My Orders.
- Specify the account in which you would like the refund amount to be credited.
- Fill in the details and raise a return request by clicking on submit button.
- You will receive a confirmation for the return initiated.
- Reverse pick-up will be done from our side where ever feasible. In extreme circumstances, you may be asked to send the products through a reliable courier if a reverse pickup facility is not available in your area.
- Click to initiate Return.
Refunds
- Once we receive the product at our warehouse, we will refund the money or issue Galante Credits, as per your preferred choice.
- For Credit card/Debit card/Net Banking payments, it may take up to 5-7 business days for the refund amount to reflect in your account (depending upon your bank).
- Galante Credits will be issued within 2-3 business days and can be used to purchase again from Galante.com. Please choose the desired option when initiating the return request on our website.
- For orders placed using Galante Credits, the refund amount will be credited to your Galante Credits account only.
- Please email our customer support in case of any clarification.
Terms and Conditions for Returns
- Galante will not be responsible for any incorrect fund transfer/voucher issuance against returns arising due to erroneous input by the customers. The customer takes complete responsibility for the accuracy of the information provided.
- Refund/Galante credits will be issued only after the product is received at our warehouse.
- Galante credits will be issued within 2-3 business days of receiving the product. It may take 5-7 business days for the amount, to reflect in your bank account.
- You can return either the complete order or 1 or more items from the same.
- Please pack the products properly and paste/write the following address: Annapurna Dealer Private Limited – Somnath Industrial Co-Op Society, Plot No. 35, Survey No. 653/1, Opp Unique Star Alliance Pvt Ltd, Somnath Road, Nani Daman, Dadra and Nagar Haveli, Daman and Diu, 396210. Please mention the Return Id on the packet.
- Please ensure that the packet is well sealed before handing it over to our pick-up executive.
- Please use separate packets for items from separate orders.
- Galante follows a 15 days day no questions asked return policy.
